Terms of Service

We aim to provide consistent, professional care while keeping everything clear and straightforward for our customers.
The following policies help ensure smooth service for everyone.

Billing & Payment

Invoices & Due Dates

Invoices are issued on the 15th of each month and cover that month’s services.
Payment is due by the 14th of the following month.

Example:
Service provided in January → Invoice issued January 15th → Payment due by February 14th

Auto-Pay (if enrolled)

If enrolled in auto-pay, payments are processed automatically on the 9th of the month following service using your saved payment method.

Please ensure your payment details are up to date to avoid any interruptions to service.

Payment Reminders

Automatic reminders are sent 3 days before and 3 days after the due date.

Payments are applied to the specific invoice selected at the time of payment.
If multiple invoices are outstanding, reminders may still be sent for any remaining balance.

Payment Arrangements

If you need additional time, please reach out in advance via email or text.
Extended payment arrangements must be agreed to prior to the due date.

Payment Methods

We offer a range of convenient payment options:

• Online Portal: Credit card and ACH payments (via Skimmer / Stripe)

• Digital Payments: CashApp, PayPal, Venmo, Zelle

• Traditional Payments: Cash or check

Service Policies

Service Suspension

If payment is not received by the due date, service may be automatically paused unless prior arrangements have been made.

Service Termination

Outstanding balances may result in service termination at the end of the invoice period, release of your service slot on our route, and a $30 late fee.

Reactivation of Service

Suspended services can be reinstated once outstanding balances are paid, a valid card authorization form is on file, and any necessary recovery work is completed.

Once service has been terminated, we’re unfortunately unable to reinstate the account.

Cancellation

We ask for 15 days’ written notice (email or mail) for cancellations by either party.

Service Hours

• Monday – Friday: 6:30 AM – 6:30 PM

• Saturday (May–September): 6:30 AM – 12:30 PM

• Sunday: Closed

Public Holidays

We observe the following holidays:

• New Year’s Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

If your scheduled service falls on a holiday, it will be rescheduled where possible, and we’ll notify you in advance.

Customer Responsibilities

To help us provide consistent, reliable service:

• Please ensure safe and unrestricted access to the pool area on your scheduled service day

• If access to the pool isn’t available on your scheduled service day, the visit will still be considered completed

Water Levels

Please maintain the water level at approximately halfway up the skimmer opening, or provide a working hose and timer for automatic filling.

The homeowner is responsible for any issues related to water loss, overflow, or failure of a hose, timer, or auto-fill device.

Pets on Property

• Please notify us if pets are present so we can note your account

• Pets must be secured away from the pool area during service

• If safe access isn’t available, the visit may be considered completed

We cannot assume responsibility for injuries to pets or staff due to unsecured animals.
Repeated safety concerns may result in suspension or termination of service.

Vacation & Scheduling

Our service model is based on a 48-week billing cycle (4 visits per month).

Complimentary Extra Service Days

Four months each year include an additional (5th) service visit at no extra charge.

Use of These Visits

These additional visits help account for scheduled time off, typically during cooler months (October–March).

Scheduled Time Off

We plan ahead for:

• Thanksgiving week

• Christmas week

• Two additional weeks during the year

Advance notice is provided whenever possible, though occasional adjustments may be necessary.

Inclement Weather

Safety always comes first.

Lightning Policy

If lightning is detected within a 10-mile radius (via WeatherBug), technicians will not use metal equipment (poles, nets, brushes, vacuums).

Modified Service

When possible, we may still complete:

• Water testing

• Chemical balancing

Service Completion

Any service completed — full or partial — is considered a completed visit.
We do not reschedule due to weather unless no work could be performed safely.

Storm Debris

If excessive debris requires significantly more time than a standard visit, a storm clean-up fee may apply.
We will always communicate this beforehand.

Repairs

Routine Repairs

Minor repairs under $50 may be completed during service and billed on your next invoice.

Larger Repairs

Repairs over $50 require:

• A written quote

• Customer approval

• Deposit prior to work

High-Value Repairs

Repairs over $250 are invoiced separately upon completion.

Priority

Emergency repairs may take priority over routine maintenance work.

Communication

We respond to calls, texts, and emails during normal service hours.

Emergencies

For urgent issues, please:

• Leave a voicemail

• Send a message marked “EMERGENCY”

We’ll respond as quickly as possible.

Feedback & Referrals

We’re always looking to improve and truly appreciate hearing from our pool family.

You can support us by:

• Sharing your experience with others

• Referring friends and neighbors

• Reaching out directly with any feedback or questions

Changes to Policies

We may update these policies from time to time.
Customers will be notified of any changes.

Acknowledgement

By engaging our services, you acknowledge and accept these policies and confirm that you have read and understood the terms outlined above.

Last updated: April 2026